Help with death registrations

How to identify the cause of death forms

1. Start a new death registration statement

To start a new death registration statement:

• Log in to your account
• Choose Death registration statement > New from the top menu
  

2. Fill in the form

Learn more about filling in the death registration form. This page covers topics such as:

• What displays on the death certificate
• Relationship at time of death
• Occupation
• If the family is unsure of a name
• Children's surname
• Stillbirths
• Disposal details
• Attach supporting documents

3. Edit a saved draft

Learn how to edit a draft death registration statement, including:

• Sort and search for items in the drafts list

4. Order a certificate

Learn more about how funeral directors order a death certificate. This page covers:

• Ordering process
• Fill out the certificate order form
• Interim certificates (for deaths reported to the coroner)
• Order an interim plus a legal certificate
• Cancel a certificate order
• Timeframes for certificate orders

5. Submit the death registration to BDM

If you want to order a death certificate, you must do so before submitting the death registration.

Learn more about submitting a death registration. This page covers:

• Submit a death registration
• Submit multiple registrations
• No signature is needed

6. Pay for certificates

Learn more about paying for death certificates, including:

• Who can pay
• Payment methods
• How to pay
• Pay for multiple certificates
• Verify whether items are paid
• Print a receipt

7. After submitting the death registration

Learn more about what happens after submitting a death registration, including

• How the death is ‘registered’
• Check submitted registrations
• Check certificate orders
• Sort and search for items in the submitted list
• Mistakes on the cause of death
• If there’s a delay with the cause of death

Correct a death certificate

Learn more about how funeral directors can seek to correct a death certificate, by either:

• Request a correction on behalf of the family
• Guide families to request a correction

Overseas and interstate deaths

Learn more about overseas and interstate deaths, including:

• Interstate funeral directors
• Interstate deaths
• Overseas deaths (repatriation)

Contacting us

Phone

Call us on 1300 369 367 and select Option 3 (service partners). Calls to this option are answered within 15 minutes, and often faster.

Calls to previously used numbers (9613 XXXX) are auto-forwarded to the call centre public queue. Wait times for this queue are longer than 15 minutes.

Email